Refund & Cancellation Policy

At Biotech Egypt, we are committed to providing genuine, high-quality nutritional supplements. Due to the nature of food and dietary supplement products, our refund and cancellation policy is designed to protect the health and safety of all customers while complying with Egyptian consumer protection regulations.

Order Cancellation

You may cancel your order before it has been shipped by contacting our customer support team.

  • Orders cancelled before shipment are eligible for a 100% refund.

  • Once an order has been dispatched to the shipping company, it can no longer be cancelled.

Return & Refund Eligibility

You may request a return or refund within 14 days of receiving your order if any of the following applies:

  • You received the wrong product.

  • The product arrived damaged during shipping.

  • The product is defective or expired.

  • The product differs significantly from what was ordered.

To qualify for a refund or replacement:

  • The product must remain sealed, unopened, and in its original packaging.

  • All accessories, promotional gifts, and the original invoice must be included.

  • A valid proof of purchase (order number or invoice) must be provided.

Products That Cannot Be Returned

For health, hygiene, and food safety reasons, the following items cannot be returned or refunded:

  • Opened or used supplements.

  • Products with broken or removed safety seals.

  • Products damaged due to improper storage or misuse after delivery.

  • Products returned without prior approval from our customer service.

  • Products purchased during clearance or special promotional campaigns unless they are defective.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, expired, or incorrect, please contact us within 48 hours of receiving your shipment.

Please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the shipping package.

  • A brief description of the issue.

After verification, we will provide either:

  • A replacement product, or

  • A full refund, depending on product availability and your preference.

Biotech Egypt will cover all shipping costs for approved cases involving our error.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved:

  • Refunds paid by credit/debit card or online payment will be returned to the original payment method.

  • Cash on Delivery (COD) orders will be refunded via bank transfer, mobile wallet, or another agreed payment method.

  • Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our mistake.

Return Shipping

  • If the return is due to our error (wrong item, damaged item, defective product), Biotech Egypt will cover all return shipping costs.

  • If the customer requests a return for reasons other than our error and the return is approved, the customer will be responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns, cancellations, or refunds, please contact our Customer Support Team.

Please include your order number in all communications so we can assist you as quickly as possible.

Customer Support

  • Email: info@biotechusa-eg.com / supplements@orientalfruits.com

  • Phone: +20222412315

  • Working Hours: Saturday – Thursday, 10:00 AM – 6:00 PM