Terms & Conditions

Welcome to Biotech Egypt. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General

These Terms & Conditions govern your use of the Biotech Egypt website and all purchases made through our online store.

We reserve the right to modify these terms at any time without prior notice. Any changes become effective immediately upon publication on this website.

2. Products

We strive to ensure that all product descriptions, images, ingredients, and prices are accurate.

However:

Product images are for illustration purposes only.
Packaging may differ slightly from the images displayed.
Product availability is subject to stock.
We reserve the right to discontinue any product without notice.

3. Pricing

All prices displayed on our website are in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

Shipping charges are calculated separately during checkout.

We reserve the right to change prices at any time before an order is confirmed.

4. Orders

After placing an order, you will receive an order confirmation email or SMS.

Receiving an order confirmation does not constitute final acceptance of your order.

We reserve the right to:

Refuse or cancel any order.
Limit purchase quantities.
Cancel orders suspected of fraud or unauthorized activity.
Request additional verification before processing an order.

5. Payment

We accept the payment methods displayed during checkout, including:

Credit & Debit Cards
Mobile Wallets (where available)
Cash on Delivery (where available)
Other secure online payment methods

Payments are processed through secure third-party payment providers.

We do not store your payment card details.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only.

Delivery times may vary due to:

Courier delays
Public holidays
Weather conditions
Remote delivery locations
Circumstances beyond our control

Ownership and responsibility for the products pass to the customer upon successful delivery.

Delivery Time

Orders placed before 12:00 PM in Cairo will be delivered on the same day.

Orders placed after 12:00 PM will be delivered on the next business day.

For orders outside Cairo, delivery usually takes up to 3 business days, depending on the delivery location and courier availability.

7. Returns, Refunds & Cancellations

Returns, refunds, and order cancellations are governed by our Refund & Cancellation Policy.

Due to health and safety regulations, opened nutritional supplements cannot be returned unless they are damaged, defective, expired, or supplied incorrectly.

8. Customer Responsibilities

By using this website, you agree to:

Provide accurate and complete information.
Keep your account credentials secure.
Use the website only for lawful purposes.
Not attempt to interfere with the operation or security of the website.

9. Health Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on this website is for general informational purposes only and should not replace professional medical advice.

Always consult your physician or healthcare professional before using any dietary supplement, especially if you:

Are pregnant or breastfeeding.
Have a medical condition.
Take prescription medications.
Are under the age of 18.

Individual results may vary.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Text
Graphics
Icons
Website design

is the property of Biotech Egypt or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Biotech Egypt shall not be liable for any indirect, incidental, special, or consequential damages arising from: