Privacy Policy

At Biotech Egypt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment method information

  • Website usage data, such as cookies, browser type, and device information

We do not store full credit card details on our website. Online payments are processed securely through approved payment gateways.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Contact you regarding your order

  • Provide customer support

  • Send order updates and invoices

  • Improve our website and services

  • Prevent fraud or unauthorized transactions

  • Send promotional offers, only where permitted or with your consent

Sharing Your Information

We may share your information only when necessary with:

  • Shipping and courier companies

  • Payment service providers

  • Website hosting and technical service providers

  • Legal or government authorities if required by Egyptian law

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website may use cookies to improve your browsing experience, remember your cart, analyze website performance, and support marketing activities.

You can disable cookies through your browser settings, but some website features may not work correctly.

Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet accounting, tax, and legal requirements

  • Resolve disputes or enforce our policies

Your Rights

You may request to:

  • Access the personal data we hold about you

  • Correct inaccurate personal information

  • Request deletion of your data, where legally permitted

  • Withdraw consent for marketing communications

  • Opt out of promotional emails or messages

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites.

Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact us:

Customer Support

  • Email: info@biotechusa-eg.com / supplements@orientalfruits.com

  • Phone: +20222412315

  • Working Hours: Saturday – Thursday, 10:00 AM – 6:00 PM